A seasoned professional in the Indian banking and life insurance industries with a passion for digital transformation, Manik Nangia is Director & Chief Operations Officer at Max Life Insurance. As part of his role, Manik leads Digital Center of Excellence, Operations and Customer Service, Technology, Claims & Underwriting and Quality, Innovation & Service Excellence functions at Max Life Insurance.
Over his last fourteen plus years with the organisation, Manik has led teams across Distribution, Product Management, Strategy & Analytics, Marketing and Digital Centre. He has led setting up of new capabilities at Max Life in the Digital, E Commerce and Analytics areas. He believes in challenging the status quo and is passionate about ‘customer experience’ and ‘journey thinking’. Curious about discovering unobvious insights, he constantly engages with sellers and customers to discern the source of differentiation for the business.
A leader with a hand on the pulse of the organisation, Manik has a passion for attracting and nurturing talent and the ability to relentlessly pursue excellence in each part of the business that he has been responsible for. Prior to Max Life, he has previously worked for the ICICI group (consumer banking and Life Insurance) and ABN AMRO Bank. Manik is a Management graduate from IMT Ghaziabad.